Business Operations

Robotic Process Automation (RPA)

Robotic Process Automation is productivity software that sits on top of existing systems and performs manual, repetitive, and rule-based activities traditionally performed by individuals.

RPA enables you to scale your operational capabilities by transfering repetitive manual tasks from human to software robots, which enables your employees to spend more time performing tasks with higher value added.

Benefits

Operational Efficiency

Reduce manual touchpoints to drive operational excellence and lower labor costs.

Customer Experience

Increase speed, accuracy and availability of customer interactions.

Strengthen Governance

Tighten fraud detection, data privacy and access controls through automation.

Empower Employees

Make human workforce more productive and focused on value-added activities.

Our Solutions

We deliver end to end solutions from identification of processes that are very repetitive and human based and where automation yields the highest benefit through design of the solution till implementation.

Analyze

We will review your operational processes, define processes suitable for automation using RPA and quantify business impact.

Design

Based on the understanding of the processes we will prepare design AS-IS and TO-BE process maps with clearly defined role of RPA bots.

Implement

Finally, we will code and document RPA bots, run and evaluate pilots, assign clear responsibilities for RPA bots maintenance and create your in-house RPA competency.

RPA Usage

Nearly every standard process can benefit from RPA. Below summarizes the typical processes with RPA automation possibilities:

Consumer & Commercial Lending

  • Application Processing
  • Data Acquisition
  • Underwriting
  • Fulfillment Status
  • Escrow Account Management
  • Payment processing
  • Collections
  • Factoring
  • Default Management

Customer service & management

  • Account Opening
  • Cross-Selling & Up-Selling
  • Client & Account Maintenance
  • Account Closure
  • Account Reconciliation
  • Address Verification
  • Customer Updates & Data Consolidation
  • Complaint Processing
  • Problem Resolution & Dispute Management

Risk and compliance

  • KYC Data Checks and Customer Due Diligence
  • Anti-Money Laundering (AML)
  • Suspicious Activity Reports (SAR)
  • CTR monitoring & tracking
  • Trade Surveillance
  • Fraud Detection
  • Regulatory Reporting
  • Compliance & Internal Audit Data Testing

Wealth management

  • Portfolio Setup and Reporting
  • Portfolio Re-balancing
  • Order Management
  • Payments & Automated Account Transfers
  • ACH, Wire, Check Payments
  • Commissions
  • Trade Settlements & Reconciliations

Pension fund and asset management

  • Funds/Asset Transfer Receipts
  • Financial reporting
  • Tax reporting
  • Expense reporting
  • Investment Reporting
  • Trade Support – Trade Enrichment, Validation
  • Trader/Transaction Operations and Support
  • Trade Review and Settlement
  • Contributions & redemptions
  • Estate Administration

Other enterprise functions

  • Internal & regulatory reporting
  • Accounts Receivable
  • Employee Onboarding
  • Recruiting
  • Compensation & Benefits, Payroll
  • Supplier onboarding
  • Contract management
  • Invoice processing
  • IT Service Desk
  • IT Network Operations