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Reporting - Czechia


Collections Monitoring in Telco

A Czech telco company, one of the biggest players in the market, requested a collections reporting health check from ABC.

Our Actions

The ABC team started with a quick health check to identify current issues and understand the needs.

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Project Results

  • Design of a new reporting pyramid structure with clear responsibilities and complex process coverage

  • 18+ Automated reports were designed to enable collection managers to generate refreshed reports with a click of a button