One of the biggest banks in the Philippines invited ABC to review end-to-end collection stream and provide suggestions for changes bringing improvement in organizational structure, capacity management and overall cash collected.
Our Actions
The ABC team conducted a detailed health check, in order to identify the gaps in the current process and possible remedies. The greatest potential was found in the following areas:
Collection System and Dialer usage
Optimized Use of External Agencies
Field collections process improvement
Disposal Of Repossessed Assets
Provisioning and Write off
Project Result
- ABC identified 90+ improvement opportunities in the collection process
- Opportunities were categorized as “Quick Win”, “Medium term” and “Long term” and prioritized for local implementation team
- Implementation of ABC “quick-win” strategies improved overall cash collected by 10%.