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Force of Digitalization in SMEs
02/08/2024
News
21. 08. 2020
Even if there is global pandemic and borders are closed, this doesn’t keep the ABC team away from business.
We want to share with you a success story, where we completely remotely implemented a collections project. Within 10 weeks, we managed to implement 3 parallel running projects for one of our customers in Philippines.
Background of the situation: one of the leading banks in Philippines, earlier this year went through a diagnosis of their collections department together with us. During that period, while in Manila, we identified several areas of improvement and boost in collections.
The plan was to:
We believe that there are few key factors that led to a great implementation project remotely. And some of them are:
Truly, we are thankful to our Philippine customer that trusted and accepted the ride with us. Same time, hats off to the ABC team, who during the project period performed at their best even if there was a difference of 6 hours.
If your company/bank/institution is looking for a consulting team to partner with during these unpreceded times, drop us a message. We will gladly share our experience.