Since the beginning of the year 2020, we have held a series of webinars on the impact of COVID19 on Collections.
We shared our previous experience working with banks during the 2008 crisis and its consequences when the moratorium was meant to come as a tool to help both customers and financial institutions improve their situations. The impact, though, was different than expected.
“On the portfolio (of the institutions we analyzed), after 12 months of a moratorium, on average, 30% of the customers went directly to default. Nothing stopped them! It is foolish to think that client’s problems disappear after the moratorium.”
Tomas Wolf - Associate Partner at Adastra Business Consulting
In the recording, you can find:
- An explanation about what moratorium is, how it works and what is the real measured short and long term impact
- Our experience with other collections tools during the crisis and changes in the tools’ utilization during the lockdown
If you are interested in more information about our Collections practice or discussing the topic with us in a meeting, do not hesitate to contact us. We will be happy to answer all your questions.
